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Ordering Guidelines

1. Overseas Customers (including Hong Kong)

a. All prices are quoted FOB Tianjin, China.
b. Payment should be made by bank telegraphic transfer (TT) to Asianera's Hong Kong.company account in Hong Kong Dollar, US Dollar or Euro (Bank details will be on the Invoice).
c. For large contracts amounts, terms of Letter of Credit can be negotiated.
d. All remittance (or L/C opening) bank charges must be paid by the customer.

2. Domestic (China) Customers (not including Hong Kong)

a. All prices are quoted as ex-factory (Tangshan, Hebei province) prices in RMB.
b. All remittances must be made directly to our Asianera porcelain (Tangshan) Limited company bank account.
c. We can issue official VAT (Value-Added Tax) receipts.
d. All remittance (or L/C opening) bank charges must be paid by the customer.

3. Minimum Order Amounts and Shipping

a. For Australia, USA, Europe, Middle East, Africa: USD10,000.00 per purchase order per shipping location.
b. For all Asian countries (except Australia): USD10,000.00 per purchase order per shipping location.
c. For China: RMB60,000.00 per purchase order per shipping location.
d. For purchase orders less than the minimum order amount: The order must be paid in full in advance upon order confirmation. Production begins after receipt of full payment.

i.  Shipment will be by courier, only on the customer's account.
ii. Order less than the minimum order amount are considered samples orders, and will be accepted only once. Future orders from the same customer must adhere to the minimum order amount.

e. Shipping:Standard orders are shipped by sea. Prices do not include local landing charges, customs broker charges, import tax, import quota, or local delivery charges.

4. Minimum Order Quantity (MOQ):

a. Retail Clients: 20 pieces per item per design colorway for Asianera and Lian brand
b. Hotel Clients: 50 pieces per item per design colorway for Asianera and Lian brand 
c. Both Retail and Hotel clients: 300 pieces per item per design colorway for AE2 brand.

5. Payment Terms

a. Deposit payment:  50% deposit upon order confirmation. Production begins after receipt of deposit.
b. Balance payment:

i. For overseas customers: The bill of lading and all shipping documents will be sent to the customer after the balance payment is received.
ii. For domestic customers: Balance due before delivery.

6. Production Time

Production begins after receipt of deposit. Production time takes approximately 8-10 weeks depending on the size of the order. If you want a delivery date estimate, we can check with our production management team for the most updated information.

7. Changes to Purchase Order

Changes to purchase orders are accepted within 7 days of receipt of original Purchase Order only.  Thereafter, absolutely no further changes are accepted.

8. Cancellations

For orders canceled one week after receipt of confirmed order, a cancellation fee of 30% of total order amount will be charged to the customer for immediate payment.  Any later, the customer will be charged the full amount of the order.

9. Rush Orders

a. For rush orders of in-stock items, a rush order handling charge is minimum USD 80.00.
b. For rush purchase orders, a 15% rush order fee will be charged.

 If you would like to contact our Sales team, please click HERE to contact us

Categories Corporate Clients